Refund Policy

This policy explains how refund requests are handled for orders and account funds on this SMM Panel.

1. When a Refund May Apply

• An order cannot be delivered because of a provider or technical failure.
• An order is only partially completed and the remaining portion cannot reasonably be delivered.
• A duplicate or incorrect balance deduction is confirmed.
• A paid service becomes unavailable before processing begins.

2. Situations That May Not Qualify

• An incorrect target URL was submitted by the customer.
• The target was made private, deleted, renamed, restricted, or otherwise unavailable after ordering.
• The order was already completed according to the selected service.
• A customer simply changes their mind after processing has started.
• A drop occurs after delivery where the selected service has no applicable refill guarantee.

3. Refund Method

Approved refunds may be credited to your panel balance. Where the payment system and circumstances permit, a refund may instead be returned through the original payment method.

4. Refill Requests

If a service includes a refill guarantee, requests must satisfy that service's stated eligibility period and conditions. Include the order ID and relevant details when contacting support.

5. How to Request a Refund

Contact the panel support channel with your username, order ID, service name, target URL, and a short description of the problem. Do not send passwords, payment PINs, or other secret credentials.

6. Review

Refund decisions may require checking order status, provider records, payment records, and the service conditions shown when the order was placed.